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Faq

 

How Can I buy a product from nefsak.com?

To learn How to Buy & Pay click on the following link http://www.nefsak.com/pages.php?pageid=1

How Can I pay for my purchases on nefsak.com?

To learn How to Buy & Pay click on the following link http://www.nefsak.com/pages.php?pageid=1

Can I pay Cash On Delivery for my purchases on nefsak.com?

Yes, Cash on Delivery is available in Egypt for orders between 20 EGP and 4000 EGP. Just choose the Cash On Delivery option during your checkout process.

Is it risky to use my credit card for online purchases?

When you use your credit card to buy on nefsak.com, you get redirected to the secure website of the Arab African International Bank. You pay on the site of the bank securely and then you are returned to nefsak.com to complete your order. nefsak.com does not see or save your card details.

How do you calculate the shipping cost of my order?

The shipping cost is calculated based on the weight of your order and your address. The more items you buy at one time, the more you save on the shipping costs

How much will I pay for shipping of the products I buy?

The website will automatically calculate the shipping cost of your order and display it to you before you complete your order.

What are the areas that you deliver to?

We deliver through our courier partner company to anywhere in Egypt. However, please make sure to have complete address details in your profile and your preferred delivery time correct. We also ship to other select number of countries

Are the products I buy from nefsak.com original?

We source our products from authorized distributors and agents. The products are original and new.

What about the warranty of the products I buy from nefsak.com?

The products we sell on nefsak.com carry the warranty of the manufacturer. You can claim your manufacturer's warranty at authorized service centers in Egypt of the manufacturer as per their terms & conditions. The warranty may vary in other countries

I am not able to log into my account, what is the problem?

Please note that username and password are case sensitive. Make sure to enter them in the right case. We recommend using lower case characters (a-z). To recover your username & password by click on the following link http://www.nefsak.com/help.php?section=Password_Recovery

When will I get my order?

Your order should be delivered to your chosen address within 1-4 business days in Egypt. Additional transite time is applicable for international shipments.

I want a product that is not on nefsak.com, can you get it for me?

We currently have thousands of products on nefsak.com. Nevertheless, we are still adding more products and new categories. If the product you want is not on nefsak.com already, it might be on the list to be added in the future. Please subscribe to our newsletter for new additions. Also, please complete the survey we have on the home page to tell us what products are you looking for.

I want to sell a product on nefsak.com, how can I do that?

We only source products from companies with commercial entities, If you are a distributor or an agent of a product, Please send us an e-mail with your products that you want to display on nefsak.com to contact us, please click on the following link http://www.nefsak.com/help.php?section=contactus&mode=update